b'Managing Directors ReportReflecting on the above, prompts me to think about the future.There has been a paradigm shift from coming out of COVID to living with COVID.Living with COVID has many implications and repercussions within the Care Home sector.It necessitates many changes to our policies and procedures and brings with it new regulations and new norms of practice.The ups and downs of COVID continue.There have been events over the past year that have provided relief and hopevaccines, relaxation of rules, visiting . . . all of which feel like we are progressing to some form of normality.Then there is a situation that hits hard emotionally, physically and mentally, when outbreaks occur, with residents falling asleep despite being fully vaccinated.Living with COVID becomes very real. I have been using the analogy of snakes and ladders to illustrate some of the feelings that this COVID-19 journey has taken us on.There is real joy when progressing along and ascending the occasional ladders . . . this is then soon overtaken by a depth of loss and despair when descending the allegorical snake. Yet, this is not a game.We have grown as a team through the pandemic and this continued development will be essential in facing the coming weeks and months. The strength, resilience and courage of our home teams and head office working together has been inspirational.We have used a Bible verse that was shared in a number of updates.It is most apt as we reflect on the last financial year.Come, my people, enter your chambers, and shut your doors behind you; hide yourself, as it were, for a little moment, until the indignation is past. For behold, the Lord comes.(Isaiah 26:20-21)Bro. Jeremy Brown (Managing Director)cch-uk.com'