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Visiting Arrangements at our Homes

We recognise the importance of our residents being able to maintain contact with family and friends and the contribution they make to their support and care. As such, visiting remains an integral part of the life of our homes and makes a vital contribution towards the health, wellbeing and quality of life of our residents.

Visiting arrangements are kept under regular review and will be updated in accordance with any changes in regulatory requirements or guidance based on best practice. Our aim is to facilitate visiting at all of our homes wherever possible but in a way that maximises the benefits for our residents and minimises risk.

Visiting Update – Effective from 16th December 2022

    Our homes are open for visiting! Please come in – we’ve missed you!

    In order to make sure that your visit runs as smoothly as possible, please read the following information:

  • Where possible, visitors should make arrangements with the home in advance of the visit.
  • Under normal circumstances, no testing is required before visiting the home.
  • Visitors are asked NOT to visit if they are feeling unwell, even if they are fully vaccinated and testing negative on LFTs.
  • Colleagues and visitors to our homes no longer need to routinely wear a face mask.

    Therefore, we will not routinely wear a mask:
  • When supporting/providing any direct personal care - this includes medication and during mealtimes
  • When supporting or leading communal activities or social activities, including faith-based activities
  • In any communal area of the home
  • As a visitor (including health professionals) for any activity
  • When on a break together
  • When working at our desk, alone or in groups, including reception
  • In our kitchens and laundry environments
  • However there remain circumstances where it is recommended that colleagues and visitors to our homes wear masks to help minimise the risk. These include:
  • If the resident being cared for is known or suspected to have COVID-19.
  • Giving personal care to a person with suspected or confirmed COVID-19
  • General cleaning duties in the room where a person with suspected or confirmed COVID-19 is isolating
  • For tasks other than those listed above, when within two meters of a person with confirmed or suspected COVID-19
  • If the colleague is contact of someone in their household who has had a positive test result for COVID-19
  • If the care setting is in an outbreak
  • If, on entering a resident’s room, the resident asks us to wear a mask
  • If supporting a resident in a communal bathroom the resident asks us to wear a mask
  • We will also seek to support the personal preferences of care workers and visitors to wear a mask in scenarios over and above those recommended.
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